{"id":2831,"date":"2021-01-25T16:08:33","date_gmt":"2021-01-25T21:08:33","guid":{"rendered":"https:\/\/burrowes.ca\/?page_id=2831"},"modified":"2021-06-03T17:44:38","modified_gmt":"2021-06-03T21:44:38","slug":"complaint-resolution","status":"publish","type":"page","link":"https:\/\/burrowes.ca\/en\/complaint-resolution\/","title":{"rendered":"Complaint resolution"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_703195694\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n  <div id=\"page-header-2085178557\" class=\"page-header-wrapper\">\n  <div class=\"page-title dark featured-title\">\n\n        <div class=\"page-title-bg\">\n      <div class=\"title-bg fill bg-fill\"\n        data-parallax-container=\".page-title\"\n        data-parallax-background\n        data-parallax=\"-\">\n      <\/div>\n      <div class=\"title-overlay fill\"><\/div>\n    <\/div>\n    \n    <div class=\"page-title-inner container align-center flex-row medium-flex-wrap\" >\n              <div class=\"title-wrapper is-larger flex-col text-left medium-text-center\">\n          <h1 class=\"entry-title mb-0\">\n            Complaint resolution          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col flex-right text-right medium-text-center\">\n        <div class=\"title-breadcrumbs pb-half pt-half\"><\/div>      <\/div>\n    <\/div>\n\n     \n<style>\n#page-header-2085178557 .page-title-inner {\n  min-height: 250px;\n}\n#page-header-2085178557 {\n  margin-bottom: 0px;\n}\n#page-header-2085178557 .title-bg {\n  background-image: url(https:\/\/burrowes.ca\/wp-content\/uploads\/2019\/03\/a-propos-banner.jpg);\n  background-position: 10% 68%;\n}\n#page-header-2085178557 .title-overlay {\n  background-color: rgba(0,0,0,.5);\n}\n<\/style>\n  <\/div>\n    <\/div>\n  \n\t\t<\/div>\n\n\t\t\n<style>\n#section_703195694 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_1980677353\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-57688915\">\n\n\t<div id=\"col-1971621493\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p><strong>Your satisfaction is at the heart of our priorities<\/strong><\/p>\n<p>If you are not satisfied with the service you have received, it is important for us to be notified in order to constantly improve our customer service. Serving you well for your insurance needs is our priority. Here are the steps you can use to resolve a problem.<\/p>\n<p><strong>Step 1 : Communicate with your appointed broker<\/strong><\/p>\n<p>Most situations can be resolved by your broker. He is at your disposal to satisfy your needs.\u00a0<\/p>\n<p><strong>Step 2 : Communicate with management<\/strong><\/p>\n<p>If you are not satisfied with your appointed broker, you can contact management. In many cases, a member of management with a different perspective will be able to assist you.<\/p>\n<p><span lang=\"EN-CA\" style=\"font-size: 90%;\"><strong>STEP 3 :<\/strong> <b>Contact the complaint and dispute resolution manager<\/b><\/span><\/p>\n<p><span lang=\"EN-CA\">If steps 1 and 2 did not correct the situation, you can express your dissatisfaction verbally or in writing to our complaint and dispute resolution manager. They will conduct a careful examination of your complaint.<\/span><\/p>\n<p><strong>Pierre Chamberland<\/strong><\/p>\n<p>1570, boul. De Montarville, suite B<br \/><b>Boucherville (Qu\u00e9bec)<\/b>\u00a0J4B 5Y3<\/p>\n<p>T\u00e9l\u00e9phone\u00a0: (450) 655-6023<br \/>Sans frais\u00a0: 1\u00a0800 939-7757<br \/>T\u00e9l\u00e9copieur\u00a0: (450) 641-3860<\/p>\n<p><strong><span lang=\"EN-CA\">Include the following:<\/span><\/strong><\/p>\n<ul>\n<li><span lang=\"EN-CA\">Your personal contact information and insurance policy number<\/span><\/li>\n<li><span lang=\"EN-CA\">A description of the harm you believe you are suffering or suffered<br \/><\/span><span lang=\"EN-CA\">What you are reproaching our firm for<\/span><\/li>\n<li><span lang=\"EN-CA\">The corrective measures you are requesting<\/span><\/li>\n<\/ul>\n<p><span lang=\"EN-CA\">We will send you an acknowledgement of receipt within\u00a0<u>5 days<\/u>\u00a0of receiving your letter.<\/span><\/p>\n<p><span lang=\"EN-CA\">The complaint and dispute resolution manager will analyze your complaint and give you an answer at the latest 30 days after receiving all the information needed.<\/span><\/p>\n<p><b><span lang=\"EN-CA\">Step 4 : Request that your complaint be transferred to the Autorit\u00e9 des march\u00e9s <\/span><\/b><b><span lang=\"EN-CA\">financiers<\/span><\/b><\/p>\n<p><span lang=\"EN-CA\">The distribution of financial products in Quebec is governed by the Autorit\u00e9 des march\u00e9s financiers (AMF). If you are not satisfied with the examination of your complaint or the decision rendered by our complaint and dispute resolution manager, you can request that it be transferred to the Autorit\u00e9 des march\u00e9s financiers for analysis.<\/span><\/p>\n<p><b><span lang=\"EN-CA\">In Qu\u00e9bec City\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/span><\/b><br \/><span lang=\"EN-CA\">Place de la Cit\u00e9, Cominar Tower\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0<br \/>2640 Laurier Blvd., Suite 400\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0<br \/>Qu\u00e9bec City, Quebec\u00a0 G1V 5C1\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<br \/>Tel.: 418-525-0337\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<br \/>Fax: 418-525-9512\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/p>\n<p><span lang=\"EN-CA\"><b>In Montr\u00e9al<\/b>\u00a0\u00a0<\/span><\/p>\n<p><span lang=\"EN-CA\">800 Square Victoria St. <br \/><\/span><span lang=\"EN-CA\">P.O. box 246, Place Victoria\u00a0\u00a0 \u00a0<br \/><\/span><span lang=\"EN-CA\">Montr\u00e9al, Quebec \u00a0H4Z 1G3\u00a0\u00a0\u00a0<br \/><\/span><span lang=\"EN-CA\">Tel.: 514-395-0337\u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/span><span lang=\"EN-CA\">\u00a0<br \/><\/span><span lang=\"EN-CA\">Fax: 514-873-3090 \u00a0 \u00a0 \u00a0 \u00a0\u00a0<\/span><\/p>\n<p><b><span lang=\"EN-CA\">Toll-free:<\/span><\/b><span lang=\"EN-CA\">\u00a0<b>1-877-525-0337<\/b><\/span><\/p>\n<p><span lang=\"EN-CA\">AMF\u2019s website:\u00a0 \u00a0<\/span><\/p>\n<p><span lang=\"EN-CA\"><a href=\"https:\/\/lautorite.qc.ca\/en\/general-public\/assistance-and-complaints\/\" target=\"_blank\" rel=\"noopener\">https:\/\/lautorite.qc.ca\/en\/general-public\/assistance-and-complaints\/<\/a><\/span><\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1980677353 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-2831","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/burrowes.ca\/en\/wp-json\/wp\/v2\/pages\/2831","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/burrowes.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/burrowes.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/burrowes.ca\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/burrowes.ca\/en\/wp-json\/wp\/v2\/comments?post=2831"}],"version-history":[{"count":0,"href":"https:\/\/burrowes.ca\/en\/wp-json\/wp\/v2\/pages\/2831\/revisions"}],"wp:attachment":[{"href":"https:\/\/burrowes.ca\/en\/wp-json\/wp\/v2\/media?parent=2831"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}